SHIPPING

Free standard shipping on all domestic orders (US only).  Please give 3-5 business days for orders to process.  If you need expedited shipping, please email us at info@ellagracewahlberg.com and let us know what type of shipping you need - charges will apply for expedited shipping to the customer.


RETURNS

You have 14 days to return an item from the date you received it.  There is a 15% shipping/restocking fee.  If there are any issues just drop us an email at info@ellagracewahlberg.com with a brief description.


CUSTOMER CARE

The leathers were chosen with the greatest care. The handcrafted treatment of the materials makes them irregular. This is what makes them interesting and special.  Therefore this feature should not be considered neither as a fault nor as a reason for complaint. Attention should be paid also on some specific materials because of the dyeing used, which may come off on fabrics or coatings, particularly those with light colors.
To make sure your bag remains beautiful for as long as possible, we would recommend the following:
For leather goods, light-colored items in particular, please avoid extended contact with any material likely to lose color and stain the leather.
When not in use, please keep the handbag stored in the fabric pouch provided for protection.
Please protect your bag from dampness and keep away from all heat sources. Please avoid leaving a leather item in the sun for a long time: an extended exposure to natural or artificial sunlight may cause a change in color or material aspect.  To clean your leather or fabric item, please rub it gently with a soft cloth.